Warranty
Warranty
Last updated: 7th May 2025
At Serenity Furniture, we take pride in the quality of our furniture. All items sold on our website are covered by the manufacturer’s warranty only.
What’s Covered
The manufacturer’s warranty typically covers:
-
Structural defects in materials or workmanship
-
Manufacturing faults that occur under normal use
-
Coverage periods vary by product and brand (typically 12 months unless otherwise stated)
Please check the product listing or contact us for warranty details specific to your item.
What’s Not Covered
The warranty does not cover:
-
General wear and tear
-
Damage from misuse, accidents, or improper care
-
Damage due to modifications or DIY repairs
-
Issues caused by exposure to heat, sunlight, moisture, or chemicals
-
Damage during moving or relocation
How to Make a Claim
To make a warranty claim:
-
Contact us with your order number.
-
Include photos of the issue and a description of the problem.
-
We’ll contact the manufacturer on your behalf and advise on next steps.
If the claim is accepted by the manufacturer, the issue may be resolved via repair, replacement parts, or a full replacement, at their discretion.
Important Notes
-
We do not offer an extended or in-house warranty beyond the manufacturer's coverage.
-
Warranty claims must be made within the warranty period and may require proof of purchase.
-
The manufacturer’s decision is final on all warranty claims.
Questions?
If you’re unsure whether your item is covered, feel free to contact us.